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Your Rights and Our Responsibilities

When you open an account with dewaku 4d, you enter a clear legal relationship. We handle your deposits, withdrawals, account data and gameplay records under stated terms that…

Account Terms & ConditionsData Privacy & SecurityPayment & Withdrawal Rules
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dewaku 4d Your Rights and Our Responsibilities
REACH OUR TEAM

How to Contact Us About Legal Matters

Live Chat Support Our legal inquiry team is available 24/7 in the chat window on your account…
Email Legal Request Send formal requests to our compliance team at [email protected].
Account Settings — Legal Docs Open Settings > Legal Documents to download current terms, privacy policy and data handling…
SECURITY & RIGHTS

How We Protect Your Account and Data

Account Verification

Before any withdrawal, we verify your identity through government-issued ID and confirm ownership of your deposit payment method. This protects your funds from unauthorized access.

Data Encryption & Storage

Your account credentials, deposit history and personal details are encrypted in transit and at rest using industry-standard SSL/TLS protocols. We do not sell or share your data with third parties.

Withdrawal & Reversal Rules

Withdrawals are processed only to the payment method used for your original deposit. Reversals due to technical errors are reviewed within 24 hours and restored to your account within 2–5 business days.

Dispute Resolution Process

If you dispute a transaction, contact our support team within 30 days. We investigate and provide a written response within 7 business days, escalating to our compliance officer if needed.

Data Request & Deletion

You have the right to request a copy of your personal data or request account closure. Submit requests via email to [email protected]. We process these within 14 calendar days.

Cookie & Tracking Consent

dewaku 4d uses cookies to maintain session security and track gameplay for fraud prevention. Non-essential tracking requires your consent, which you can manage in Account Settings > Privacy at any time.

Legal Questions We Hear Often

Yes. When you close your account, we retain all records for seven years to comply with financial regulations and investigate disputes. You can request data deletion after 90 days, but we may retain transaction records for legal reasons. Contact [email protected] to start a data deletion request.

No. For security, withdrawals can only go to the payment method used for your original deposit. This is standard anti-fraud practice. If your deposit method no longer works, contact support to verify a new method before you can withdraw.

Accounts inactive for 12 months may be flagged for review. If inactive for 24 months, we may freeze your account pending re-verification. Contact us to reactivate. Account balances are not forfeited, but you must verify identity again to access funds.

If a dispute is filed, we retain all relevant account data, chat logs and transaction records to investigate. This data is shared only with our legal and compliance teams and is never sold. Investigations are completed within 7 business days, and findings are disclosed to you in writing.

Account access depends on local law. We operate where local law permits. Players from Indonesia can open accounts and deposit via DANA, OVO, GoPay and QRIS. Geographic eligibility is confirmed at signup; if your region is not supported, the system will prevent account creation.

Report errors within 30 days. We acknowledge your claim within 24 hours and investigate within 7 business days. If the error is confirmed, funds are restored to your account within 2–5 business days. You'll receive email updates at each step of the investigation.

Yes. Log into your account, go to Settings > Transaction History to download statements. For a full data export including personal details and account logs, email [email protected]. We provide this within 14 days at no cost.

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