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How We Handle Your Account and Payment Information

When you open an account at dewaku 4d, your personal details, payment history and withdrawal records are encrypted and kept secure.

Data collected only for account & paymentEncrypted storage and access logsContact support to request your data
Explore the Lobby Read FAQ
dewaku 4d How We Handle Your Account and Payment Information
GET IN TOUCH

How to Reach Our Privacy Team

Email Support Send privacy requests, data access inquiries or deletion requests to our support inbox.
Live Chat Open your account, head to the chat bubble in the bottom right, and ask…
Account Settings Log into your dewaku 4d account, go to Settings > Privacy & Data.
HOW WE SAFEGUARD

Data Security and Your Rights

Account Encryption

Every deposit via DANA, OVO, GoPay or QRIS is tied to your account ID through encrypted channels. Login credentials are hashed and never stored in plain text on our servers.

Payment Records

Transaction history is retained for seven years to meet regulatory requirements where local law permits. You can download a CSV of your deposits and withdrawals from your Account page anytime.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can disable non-essential cookies in your browser without losing access to your account.

Third-Party Access

Your account data is shared only with payment processors for DANA, OVO, GoPay and QRIS transfers, and with our compliance team for withdrawal verification. No marketing partners see your balance or play history.

Data Deletion

Request account deletion through live chat or email. Your personal details are removed within 30 days, but transaction records are kept where local law requires for financial reporting.

Device Storage

If you use the dewaku 4d mobile app on your phone, your login session is stored locally for convenience. Logging out or uninstalling the app clears that data from your device immediately.

Your Privacy Questions Answered

We collect your full name, email, phone number, date of birth and residential address for account verification. When you deposit funds via DANA, OVO, GoPay or QRIS, we also store your transaction ID and final balance. Game activity such as tables you join and bets placed are logged to your account for your own records and fraud detection.

Personal account details are deleted within 30 days of closure on request. Payment and withdrawal records are retained for seven years where local law requires for compliance and dispute resolution. You can request a copy of your data before deletion by contacting our support team.

Yes. Log into your account, go to Settings > Privacy & Data, and click Export My Data. A CSV file with your profile, deposits, withdrawals and game timestamps will download to your device. Alternatively, email our support team to request a manual export within 24 hours.

No. Your account balance, game history and payment details are not sold, rented or shared with marketing partners. Payment processors for DANA, OVO, GoPay and QRIS see only the transaction amount and confirmation code, not your full account record.

Transfers are encrypted end-to-end and routed through official payment gateways. Your PIN or biometric is verified by the payment app, not by dewaku 4d servers. We store only the transaction reference number and timestamp, never your payment credentials or full card details.

Yes. Log into Settings > Account Details to update your email, phone or address directly. For corrections to game records or transaction history, contact live chat or email our support team with details of the transaction. Changes are processed within 24 business hours.

Your account data is stored centrally on our servers, so it syncs across devices. If you log in from a new location, we may ask for additional verification. These login attempts and device details are logged in your account security timeline for your protection against unauthorized access.

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